SeaLink Support
Support center
Common setup, billing, safety, and integration questions in one place. Check the answers first, then move to human support if needed.
Getting started
First key, first request, and model choice.
01How do I make my first call?
Sign up, copy the default API Key from your dashboard, then run the cURL command from Quickstart in your terminal. A clean setup usually works in under 5 minutes.
02Which model should I pick?
If unsure: qwen3-max for code, qwen3-max for SEA-language chat, and gpt-4o-mini for high-volume simple tasks. You can also browse models by scenario.
03Is there a free trial?
Yes. New accounts receive $1 trial credit with no card required, enough for roughly 500 lightweight chat turns on gpt-4o-mini.
Billing & invoices
Top-ups, checkout, and billing records.
01Can you issue invoices?
Pay-as-you-go and Enterprise plans receive monthly Singapore billing records. Custom headers and tax IDs are supported where applicable.
02How do I top up?
Top-ups go through secure checkout, with payments processed through Airwallex. Available payment methods are shown on the checkout page, and SeaLink keeps billing records in USD.
03Can I get a refund?
Refunds are not supported.
API Keys & limits
Key rotation, budgets, and request limits.
01How do I rotate a leaked API Key?
Go to Dashboard -> Keys -> Rotate. SeaLink issues a new key immediately and revokes the old one, which returns 401 on the next request.
02Can I limit a key's spend?
Yes. Each key can have a monthly budget. Once it reaches the cap, that key returns 402 until the next cycle or until you raise the limit.
03What's the rate limit?
The default is 60 RPM per account. Pay-as-you-go starts at 300 RPM. Enterprise limits can be customized; contact support if you need more.
Account safety
Reliability, privacy, and data residency.
01Does my personal model account status affect SeaLink?
No. You call SeaLink with SeaLink keys, so your personal model account status does not affect SeaLink service. Current availability is shown on /status.
02Do you store my prompts and completions?
No. SeaLink logs only metadata such as model, token counts, latency, and status. Request and response bodies are not persisted.
03Where is data stored?
Singapore by default. Enterprise clients can discuss dedicated residency requirements during onboarding.
Tooling & integrations
Cursor, Claude Code, and OpenAI-compatible features.
01Can I use SeaLink in Cursor?
Yes. SeaLink is OpenAI-compatible. See the Cursor integration guide; we provide a one-click config download.
02Claude Code?
Yes, via two environment variables. SeaLink provides an Anthropic-compatible endpoint that works directly with Claude Code.
03Function calling? Vision? Caching?
All supported with OpenAI-standard syntax. See /docs/function-calling, /docs/vision, and /docs/caching.
Human support
Can’t find the answer? Contact support directly
Include your account email, issue details, and screenshots. We reply within 24h on weekdays.